Thursday, July 9, 2015

One Call Home Harassment -- When Angie's List Goes Horribly Wrong...

Angie's List is not living up to expectations. On July 8, I called One Call Home Team via Angie's List. I explained my previous contractor disappeared for 3 1/2 weeks and then showed up wanting to be paid for the incomplete work, so I was looking for a company to finish the job and fix the parts that had not done correctly. I didn't mention that I had discovered he had liens out against him and was not insured or licensed as he had claimed, but I digress....

The woman went on and on about their company's do-it-yourself assessment that involved taking photos and measurements of the area to be repaired, filling out a form with a description, dimensions, etc, . When I tried to explain that I am not a contractor, am not sure what needs to be done to finish the project, and am not in a position to do the self-serve estimate for several reasons, she talked over me, asking me why I couldn't do this and that, and couldn't I estimate the square footage, etc. She was very pushy about the email estimate. 

If she had allowed me, I would have told her that option would not work for me, because I am a 61-year-old, partially-disabled woman with a bad back and no grasp of numbers due to dyscalculia, but she just talked over me.

When a business call came in, not being able to get a word in edgewise, I took the call while the One Call Home Team woman kept talking. I called back when I could, apologized for having to take the other call, explained it was a busy day, and asked if we could cut to the chase of what it would take to have an on-site estimate. My other line started blinking about the time she said it would cost $125 to get an estimate everyone else is doing for free. I said "no thanks," hung up, and posted the following brief review:
"I did not hire this company because having them come out to provide an estimate would have cost $125. No thanks."
Because no work had been done on the house, this short review would not have affected the ratings of their actual service. Plus, I am not the only customer to give One Call Home Team an F-rating, but isn't that what Angie's List was built upon -- that fact customers can provide ratings that reflect their good or bad experiences???

That's When the Harassment Started

On July 9, a person named Michelle Hall requested friendship on Facebook. Since we had 14 friends in common, I accepted her request with no idea who she was. I found out who Michelle Hall was when she began invading my privacy by posting photos of MY HOUSE from 2014 on my Facebook profile with a VERY lengthy and fabricated account of our conversation, accusing me of "boasting" about "running off" my former contractor, being rude, not taking care of my house, and making other disparaging comments about me.

 Stalked Via Facebook & Email  

It didn't stop there. Stalker Michelle, who is the "personal assistant" at One Call Home Team, found my Skin, Health & Beauty business page on Facebook and posted the info and photo there. She uncovered two of my email addresses and sent the same vitriolic message to both accounts. She had already posted the same misinformation and personal attacks on Angie's list in response to my review. Angie's List reviews customer posts, but apparently businesses can say anything about the customers. 

I removed the harassing posts on Facebook and blocked Michelle Hall to stop the public harassment, but another one showed up on my Christian Activities business page on July 10 as seen above. She also invited three of her friends to come like and comment on her post trying to escalate her harassment. I wonder who else Michelle Hall has stalked or if am I her first victim?

On July 11 after finding the Christian Activities post, I reported her posting photos of my home with her harassing, character assassination comments to Facebook, but by then, she had already started removing the evidence.

Publicly Mocked for Needing Home Repair

My house needs some work done following the Nashville Flood and all the runoff from the hills behind me. I didn't have flood insurance, so I just finished getting the inside liveable again and have only recently been able to start repairs to the outside. That's why I called One Call Home Team in the first place. To attempt to turn that sad situation around and belittle a customer who called to get a repair estimate and then publicly accuse them of "not taking care of their house" (which Michelle Hall has never seen because I opted not to pay their rip-off estimate price) is completely uncalled for and unprofessional. It should definitely deter others who might consider calling One Call Home Team because they need home repairs to know the company representative might turn around and mock them publicly for needing the repairs.

Abuse of Angie's List Clients

So far Angie's List is not living up to the hype for providing a service that helps people find the best contractors, because some of their contractors abuse Angie's List. Consumers need to be aware some companies like One Call Home Team will publicly conduct a smear campaign by misrepresenting what you tell them, posting photos from Google maps, real estate and/or gov. records, and fabricating the rest to try to embarrass and intimidate you if you leave a bad review. And I have learned Michelle Hall got some of the contact info she used to harass me with from Angie's List, because when you leave a review, Angie's List adds your contact info to it.

Although Michelle Hall's account is predominantly vitriolic fiction, the fact is, a customer should be able to call a contractor Angie's list recommends, hang up multiple times, and even yell, "Your mother wears Army boots!" without having to suffer the type of vindictive harassment and online stalking I endured from One Call Home Team.

As I stated in my updated review on Angie's List today:

"Michelle Hall has single-handedly turned "One Call Home Team" into "One Call Home Harassment." If you are looking for a vindictive, unprofessional company that will air things publicly on social media not based on the facts in an effort to humiliate, disparage, intimidate and harass you, by all means hire this company."

Updated on July 13, 2015 with info about the Christian Activities post, the Facebook photo review and Angie's List providing customer contact info on all reviews.

Saturday, July 4, 2015

Celebrate Your SKINdependence this July!

The 4th of July is a great day to declare your SKINdependence! Since you can repair and eliminate many of the signs of aging, celebrate your SKINdependence this year with the anti-aging skincare products from the doctors who created Proactiv! 

REVERSE your brown spots, SOOTHE your sensitive skin, UNBLEMISH your breakouts and REDEFINE your wrinkles, lines, and skin texture with our premium skincare products and advanced technology. Email for more info on achieving healthy skin or Ask me how to save 10 - 60% on our clinical products. 


Saturday, June 27, 2015

Leaders Speak Out on Supreme Court Same-Sex Marriage Ruling | Christian Activities

While most people assumed the liberal-leaning Supreme Court would make the decision to redefine the institution of marriage to accommodate homosexual couples, it is a decision that caused many leaders to voice their dissent.

Several of the opposing Chief Justices felt their circumvented and reinvented the Constitution in making their ruling and some pointed to the history or diverse cutures where for thousands of years, marriage has been between a man and a woman.

Other leaders felt the ruling unconstitutionally took the decision out of the American people's hands and put more power into the courts.

Read more at:  Leaders Speak Out on Supreme Court Same-Sex Marriage Ruling | Christian Activities

Sunday, June 21, 2015

Happy Father's Day 2015

My father and me

 My father would be 105 if he were alive today. Although he has been gone for many year, and I am now a woman of 61, I still miss him very much. If you still have your dad, make peace, make up, and tell him you love him.

Happy Father's Day!

Father's Day Haiku

How everlasting
Are the bonds between fathers
And their little girls.

-- Kathryn Darden

Monday, June 1, 2015

Father's Day Poems

Col. William Allen Darden

For Father's Day, why not give your father the gift of appreciation?

This collection of Father's Day poetry was written in honor of father's everywhere, but most especially, for my own father.

Father's Day Acrostic

Fathers are not appreciated
As much as they should be.
They toil at work and work at home
Hoping to meet out needs,
Each day beings new occasions --
Reasons for appreciation,
Showing thanks for his deeds.

Dad, I wish I could tell you this,
As I sit with m y memories --
You are so very dearly missed.

From: Father's Day Acrostic - a Father's Day Poem

Father's Day Haiku

How everlasting
Are the bonds between fathers
And their little girls.

May 11, 2009

Fathers & Daughters - a Father's Day Haiku Poem 

For Father's Day

For all the times I never told you thank you,
For all the times I ignored what you said,
For all the years I acted so indifferent,
I want to say how much I thank you, Dad.

These are the things I should have often told you,
But usually they were left unsaid;
Now these are words that weigh heavy upon me -
How much I want to say, I love you, Dad.

For all the times you reached and I rebuffed you,
For all the years I scoffed at things you said,
I want to say how much I miss my father,
And how I wish I could tell you now, Dad.


Also see:

Tuesday, May 26, 2015

Groupon Earring "Deal" Looks Like False Advertising

 WARNING! Groupon deals may not always be as good as they seem! 

On May 18 a Groupon ad appeared on a Facebook page I was visiting for a pair of 14K Solid Gold French Lock Hoop Earrings at an extreme discount of about 80% off the normal $200 price making the beautiful earrings shown only $24.95. Wow! $200-something earrings for only $24.95??? I couldn't sign up fast enough so I became a Groupon customer on the spot just to get the earrings.

The earrings were 12mm which I assumed was diameter from the picture where the French lock shown was proportionately smaller than the rest of the earring.

When I received the envelope from Groupon, I thought it was empty. I couldn't feel any lump or bump at all. I tore it open expecting to find nothing and shook the empty package just to make sure... and a tiny pair of earrings fell out, about the size of my pinkie fingernail.

Doll-Sized Earrings

Looking at the tiny earrings in my hand, I couldn't help but think the miniature pair would be more suited for a doll than a human so I tried them on a 14" Moxie Teenz doll. They are a perfect fit!  

Perhaps these earrings do measure 12mm from end to end including the lock, but this is not what was shown in the picture.

I brought the original Groupon photo back up on my computer and took a photograph of one of my earrings suspended right next to the original photos for proportion and comparison. See any difference??? Notice how proportionate the lock mechanism is in the original and how it dominates the tiny, itty-bitty earring I got. Look at the diameter of the earring body in comparison to the lock.

Did they take the original photo under a microscope? I had to wonder how they captured the gleaming curves and thickness of the gold without some kind of lens enhancement, but nothing explains why the two earrings look so different except this. THEY ARE NOT THE SAME EARRINGS.

I would have done better skipping the "reduced value" hype and buying these 14 karat gold hoop earrings from Amazon for $25 or $30.

It appears to be false advertising or bait and switch on the part of Groupon to replace the beautiful $200 earrings advertised in the photo with the tiny pair dominated by the lock mechanism they sold for the "reduced" price of $24.95. The earrings I received were NEVER worth anywhere near $200 as the ad claimed. NOT EVER.

To add insult to injury, I was not able to get the Groupon "Help Wizard" to work to contact Groupon, so I spent 1/2 hour in a chat session with "Jade" who kept telling me to hold on for a couple of minutes while she researched my order. After a wasted 1/2 hour, I got tired of the run around and ended the chat session. I haven't felt this much like a sucker since the Snapple incident!

Groupon, you are going to have to do better than this. Your deal was a rip off and your customer service stinks. Instead of playing with "Banana Bunkers" and selling condoms with holes,  perhaps it is time to focus on quality products and customer service again.

Sunday, May 24, 2015

Bellevue Sears to close in 2015, headed to liquidation sources say - Examiner

As a former Sears associate, I was so sad to hear from some of my friends who are still employed at the Bellevue store that the announcement was made that the store would be closing soon.

With recent news of the redevelopment plans for the old Bellevue Center mall finally moving forward, and news about the apartment complex and stores like Sprouts Farmers Market confirmed to be a part of the redevelopment project (, it is not unexpected to hear that the Sears Autocenter is closing on June 12 (see "What is going on with the Bellevue mall?"). Now store employees say the Sears anchor store which held on for so many years after the rest of the mall closed is heading to liquidation as the store makes plans to close its doors.

Read the story:  Bellevue Sears to close, headed to liquidation sources say

Friday, May 22, 2015

38th annual Bellevue Picnic packs Red Caboose Park, ends with a bang (photos) - Bellevue Community Examiner

This picnic-festival was a fun neighborhood event last weekend which Jack and I thoroughly enjoyed! More than 60 vendors, candidates, local businesses and food trucks filled Red Caboose Park and the adjoining parking lot of the Bellevue Community Center for the 2015 Bellevue Picnic. Presented by Nashville Christian School, the event featured many other sponsors.

Read more at: 38th annual Bellevue Picnic packs Red Caboose Park, ends with a bang (photos) - Nashville community | Examiner

Monday, April 13, 2015

Skin care group swarms Lexus of Nashville -- Examiner

Tracie Bonds, Natalia Yosco, Leigh Barnes, Kathryn Darden, Marcy Onan at Lexus Cool Springs
This was an exceptionally exciting and fun event at the Lexus dealership in Cool Springs. Almost 100 independent skin care consultants swarmed Lexus of Nashville in Cool Springs on April 11, 2015, to celebrate the achievement of Trudy Copeland who earned her free Lexus recently. Some of the top leaders in the company were on hand to congratulate Copeland and celebrate the milestone with her. And somehow my friend Marcy and I got in a photo with them!

If you would like to find out how you can earn a decent part-time or full-time income in anti-aging skincare, working the hours you want ant the schedule you set, with no inventory, deliveries or returns to handle, let's connect!

Article at: Skin care group swarms Lexus of Nashville

Find out more at: Skincare Examiner