Friday, May 13, 2016

Dear Comcast, Google Fiber Is Looking Better All the Time

Dear Comcast,

You are doing a GREAT JOB selling Google Fiber!

After the Nashville Flood, I have worked hard to rebuild my life and pay off my flood debts. I started a new business and thankfully, it is meeting my needs but I decided to take on a tenant to help me rebuild my nest egg.

My soon-to-be tenant was a Comcast user, and he arranged to have his service transferred here THE BEGINNING OF APRIL before he moved in the middle of the month. I was on hand the week of APRIL 13 to meet the Comcast technician when he came out.

The technician quickly informed me that he could not do the installation because the line would have to be connected over some tree tops. He said a cable would have to be laid. He called Comcast and explained the problem and I heard him say it would be scheduled for APRIL 24. I asked him to hand me the phone while Comcast was still on the line, and I explained to the Comcast representative that my upcoming tenant was a computer programmer with a big computer setup, that he needed to have his computers and television set up as quickly as possible, and that we had already waited a couple of weeks for his service to be transferred. The representative said we would be moved up if another appointment became available before APRIL 24. The new tenant also called Comcast and was told the same thing -- the line would be installed APRIL 24 but we would get the next available opening.

On APRIL 25, about 10 days after my brand-new tenant moved in, I called Comcast at Customer service: 1 (800) 934-6489 to find out why nothing had  been done on the 24th as promised. After experiencing a long wait time ("hold times are longer than usual" the recording says every time I call), a disconnection, and annoying prompts that don't address my issues, I was told our appointment was scheduled for MAY 4. I explained that that was almost a month after we had requested the service be transferred as well as a couple of weeks after we had been promised installation. I pointed out my tenant was using up the bandwidth on my limited AT&T account and hurting my own business as I experienced long delays waiting for pages to load now. I asked that our situation be escalated, and I was told a supervisor would be calling me. I never heard from anyone. My tenant called and got the same basic response. I had to call back a few days later, go through more delays, repeat the story, and was told that since I was not the account holder, Comcast would not be able to give me any more information.

My tenant contacted Comcast and was told they would get the line installed the next week. My tenant said no one would be available on on one day: SATURDAY APRIL 30, but that any other day would be good. We were neither available on Saturday, but my tenant learned a Comcast truck was seen in the driveway on -- SATURDAY -- the one day Comcast was told NOT to come. Comcast did not install a line, leave a message or follow up that Saturday, but it was almost May 4 when we were scheduled for installation, so we decided to wait. But on MAY 5, I had to call Comcast again and ask them were they were the week they said they were coming out, and where they were on MAY 4 when we had our THIRD standing appointment for installation.

After another lengthy wait I spoke to someone who said she would connect me to the technical department. Instead I was disconnected, so I had to call back and start over, telling the same story since no one will simply transfer you at Comcast -- you have to tell everyone the long story because they are all under the impression that they can "help" by making you jump through the same hoops the last operator made you jump through.

Eventually I was connected with the technical department. The tenant and I were both on hand for this conversation where all the account information was provided and we were once again told this installation would be taken care of immediately. Sure enough, a Comcast truck pulled in a few days later, but the representative had not sent an installation person out -- no-- we were back at square one with a new representative who said he was told we simply wanted to find out about having Comcast service installed. We explained to this representative all the issues we had been having and he said he would tell his supervisor, and the supervisor would call us back within 2 days to work everything out for us. No one from Comcast ever called. That's not all. This rep said that a cable would not have to be dug and he didn't know why the first guy said it would!

So on MONDAY, MAY 9, I called Comcast back. Of course I had to hold for a representative, and of course I was told they could not give me any information, but I explained I did not want any information -- what I wanted was for this ridiculous debacle of inefficiency to be over and to get the supervisor we have been promised THREE TIMES would call us to call my tenant and get his Comcast installed so I could run my own business without waiting for pages to load. I was assured that a supervisor would call my tenant within 24 - 48 hours, and that was more than three days ago.

I am spending yet another afternoon and evening on FRIDAY, MAY 13 trying to get through to Comcast. The lines have been busy, we got a FAX modem, and the first time a human being actually answered, the line was disconnected.

As I told one of the representatives, Comcast, you cannot afford to be this arrogant and inefficient. Not only is your reputation already a by-word for terrible customer service, but there are other cable options. And if THAT is not enough to shake some sense into whoever is in charge of your customer department, there is a new kid on the block.
And even though we tried to transfer Comcast to my address over a month ago, it is looking like Google Fiber will be here before you are...

Tuesday, April 26, 2016

America's favorite Superhero -- results for National Superhero Day

April 28th is National Superhero Day. In honor of the event, SKOUT, a global platform for meeting new people, did a survey with its users about superheros. The survey found most people want to be a superhero in real life and that 3 out of 4 people say helping others in need is what makes a superhero, well, super.

 Continue reading at: America's favorite Superhero -- results for National Superhero Day

Thursday, April 14, 2016

Sandi Patty to Perform Last Concert in Nashville | Christian Activities

Sandi Patty, "The Voice" of Christian Music, Comes Back One Last Time To Nashville On Her Forever Grateful: The Farewell Tour

Sandi Patty is coming back one last time to Music City on her Forever Grateful Farewell Tour, at 7:00 p.m. CST on Thursday, April 21 at Christ Church - Nashville, Tennessee.

Read the article at:  musichistory | Sandi Patty to Perform Last Concert in Nashville | Christian Activities

Tuesday, April 12, 2016

Is canned food bad food? New study says no to controversial issue

There is a lot of hype from the aggressive "all-natural" movement about how bad canned foods are for you, but is all that fearful rhetoric really true?

In spite of health fears about preservatives and BPA in canned goods, some new studies have surprising information to add to the controversial debate.

A new study released by Del Monte Foods answers the question: Do families who eat canned veggies get more nutrients than those who don't?

Read more about the controversy at:  Is canned food bad food? New study says no

Wednesday, April 6, 2016

Interview with Teen Dynamo Sadie Robertson of 'God's Not Dead 2'


Duck Dynasty's Sadie Robertson plays “Marlene” in the riveting God’s Not Dead 2, currently playing in 1,700 U.S. theatres. “Marlene” is the best friend of the main high school character, “Brooke.”

 Read the interview at: Interview with Teen Dynamo Sadie Robertson of 'God's Not Dead 2'

Thursday, March 17, 2016

Shamrock: Three Poems for Saint Patrick's Day | Christian Activities

In honor of the patron saint of Ireland, St. Patrick, whose life we celebrate every March 17, here is my shamrock of three poems written for Saint Patrick's Day.

Continue reading:
celtic | Shamrock: Three Poems for Saint Patrick's Day | Christian Activities

Who Was Saint Patrick? St. Patrick's Day History Lesson | Christian Activities

Many people think St. Patrick's Day is just a silly holiday where people drink beer and wear green, with slogans like, "Kiss Me, I'm Irish." But did you know St. Patrick was a wonderful role model and leader of the early church?

Read more: Who Was Saint Patrick? St. Patrick's Day History Lesson | Christian Activities

Tuesday, February 16, 2016

Movie of the Week: Risen with Joseph Fiennes Opens This Friday | Christian Activities

 RISEN tells the epic Biblical story of the resurrection, as told through the eyes of a non-believer. Joseph Fiennes stars as Roman military tribune Clavius who remains set in his ways after serving 25 years in the army.

Read more:  articles | Movie of the Week: Risen with Joseph Fiennes Opens This Friday | Christian Activities

Monday, February 15, 2016

The Boy in the Striped Pyjamas - Brilliant Holocaust Movie DVD Review | Christian Activities

One of the best movies ever: The Boy in the Striped Pyjamas is the tragic story of Bruno, an innocent, inquisitive eight-year-old, and the son of a Nazi officer. When his father is promoted and transferred to direct the operations at a concentration camp, young Bruno is forced to leave his friends and relative freedom behind.

Enclosed behind the wall that surrounds his new house and grounds, Bruno sneaks off for an adventure in the woods and to check out the not-too-distant "farm" he has seen from his window. When he meets Shmuel (Jack Scanlon), a young Jewish boy his own age behind the farm's fence, the wheels are set in motion for the movie's heart-wrenching conclusion.

Read the review at: 

Movie of the Week: The Boy in the Striped Pyjamas - Brilliant Holocaust Movie DVD Review | Christian Activities