Life Perspective: Reviews & More

Today marks the end of my ninth month with my Gold Apple iPhone 6+ and to celebrate, I spent another four hours on the phone with Apple Care. To say this journey has been a disappointment is a vast understatement. Calling it a nightmare would be more accurate. I told Nikthia, the very nice and very helpful rep who helped me tonight (one of FOUR reps I spoke with tonight) that  I could have given birth during the time it is taking me to try to get the issues resolved. Apparently I got a defective iPhone last December. When Apple convinced me it was my carrier and NOT the phone, and persuaded me to leave T-Mobile and go with the pricier Sprint, they gave me a new Sprint compatible phone and had me restore my old data from a backup. Apparently the bug was passed along with the backup making my 2nd phone also defective, but it has taken months to figure this out. I have been calling Sprint every few weeks asking them to help me reset my phone because I would lose my ability to ...

Two of my life-long favorite artists are combining forces again this year for their popular Christmas Tour.  Michael W. Smith will once again bring holiday cheer to arenas, coliseums and theaters to more than a dozen markets this holiday season through his nationwide Christmas tour. Smith’s long-time friend and fellow GRAMMY® winner Amy Grant will co-bill with him in select cities including Houston, Dallas, Minneapolis, Sioux Falls, St. Louis, Atlanta, Greensboro and Fairfax. The evening will feature favorites from Smith’s latest Christmas release Michael W. Smith & Friends: The Spirit of Christmas, which includes an all-star lineup of guests – Vince Gill, Lady Antebellum, Little Big Town, Martina McBride, Amy Grant, Carrie Underwood, Jennifer Nettles, Bono and Michael McDonald. Article at: Multi-Platinum Selling Singer Michael W. Smith Announces Return of Nationwide Christmas Tour with Amy Grant in Select Markets ...

Right before the Nashville flood my water heater went out and was still under warranty but Whirlpool would not replace it, so I went without hot water for a YEAR! It was a short in the thermostat system and the heater just would not heat. I boiled water like a frontier woman for a little over a year, because I knew Whirlpool was supposed to replace a defective heater that was still under warranty, and I didn't have the money to buy a new water heater after all my flood losses.  Finally, after a year, Lowes was able to get Whirlpool to do the right thing. Well, that relatively new hot water heater is now spewing 2 gallons of hot water everywhere every couple of days although I keep releasing all the pressure at the pressure valve which I do every year anyway. Once again Whirlpool does not want to replace it although Lowes says that much water every other day indicates a defective heater, and once again I have turned to Lowe's to help me get results. So far I...

Home Depot offers customers the opportunity to write a public review of their recent experience and then after the customer takes the time to write the review, follows up to say they are "not quite ready to display store reviews." Since Home Depot #0722 won't display my store review from last week, I will do it for them. This experience is another reason I prefer and recommend Lowe's : Your opinion is very important to us and the Home Depot community. Thank you for taking time to provide feedback about your experience in our #0722 Nashville store. We are not quite ready to display store reviews on homedepot.com , however, we are working to build this functionality which will be ready soon. Once the new functionality is available, we will proudly display your feedback on the #0722 Nashville store page. In the meantime, we will share your review with the Store Operations Team. Thanks again! Extremely...

After my ongoing problems with Apple , I finally got an appointment with the Genius Bar set for the past Monday. I had a conflict, so I called and canceled my appointment last Friday and tried to move it to the following Monday. Apple Care said they could not set an appointment more than a week out and arranged a call for me today. Sure enough, an automated call came in at about 3pm, but when the representative picked up, he had no notes and no idea why I was on the line. In addition, he didn't speak English well and I had to repeat myself more than once. At the end of the long call, he said he was sending me an email with the notes and confirmation. When I got the email, it had no info. The case number didn't pull up anything but an error message that said the case number and email did not match, so I had to call Apple back. I spoke to Yilka who said she didn't show any call for today, and I said, "Hold on, I have a case number right here," and I gave he...