One Year with T-Mobile: Bad Service, No Internet, Dropped Calls, Dead Zone
Last September I was sold a lie by T-Mobile, and since then it has been one false promise after another combined with egregiously bad service. A Phone Promotion & False Promises A promotion for a free phone drew me to check out T-Mobile to make a call and a decision based upon false promises that I have regretted for over a year. I explained to the young sales rep that I was on a tight budget and wondered what their lowest rate was and if it would cover my usage. The young man I spoke with said he could see my data usage and promised that their cheapest plan—around $25.00–would accommodate all my needs. And T-Mobile’s map assured me my home was within its coverage range. I would later learn the map was wrong, and it has since been updated. Extremely Poor Internet Connection on Lowest Price The internet hardly worked ant all on T-Mobile’s cheapest rate. I called their customer service line and began a long relationship with T-Mobil’s outsourced customer service agents tha...
