If You Have a Lick of Sense, You Will Never Use Xfinity

 

Xfinity is Comcast, and if you know anything about Comcast, you know they have an outrageous and decades-long history of egregious disregard for customer service. It’s what they are known for. They tried to dress up the pig and put makeup on it by calling it “Xfinity,” but it’s still the same old pig. 

Xfinity charged me for a year for a service I rarely got. Every time I called in, every week or so, to tell them my WiFi wasn’t working, they would make me wait 10 minutes while they tested the line and usually they found trouble on the line. They sent people out with new modems three different times. It never made any difference. When I got WiFi at all, I got it in a 6 foot radius from the modem. Towards the end there wasn’t any data usage showing up at all for several months, but they kept billing me. 

Then when I finally canceled the service the end of  September 2025, they told me to bring the last modem in. I explained that I have a physical disability and don’t have any family or friends left in my area who could climb up and get it from the top of a tall credenza hutch where the last guy put it and that I would have to wait until I had a repairman or other service person over to climb up and get it down. 

It may look festive with the shopping center decorations next to it, but Xfinity is where Scrooge lives.
The Grinch known as Xfinity has taken the Christmas money from some of the poor folks in Whoville. .

While I was waiting for someone to climb up to unhook the modem, Xfinity took $150.00 out of my account. Three weeks later I had a HVAC repairman at my home who climbed up and got the thing down for me. I took it straight to the Xfinity store a couple of months ago, but Xfinity still won’t give me my money back. They have made me jump through multiple hoops trying to get a simple refund, but they WILL NOT return my money. Tonight they told me to get out in 36° weather, drive to my local store, and make the local employee check my emails to see if they sent me money on the 23rd. Spoiler alert: they didn’t. 

Xfinity has been a colossal failure, just like the disinterested Comcast behemoth that gave birth to it. Neither cares about customer service or the struggle of ordinary people who just want decent internet or maybe a refund on the modem that was returned to a local Xfinity store WEEKS ago. 

Xfinity finally sent me an email on December 4 saying that I was due a refund, but after five phone calls to Xfinity last night trying to work it out, and three calls today, the people at Xfinity billing say the refund was sent to me in an email on Nov. 23! Nope.

Where’s my refund of MY money, Xfinity? You had no trouble taking money out of my account every month for a YEAR while not providing a service, and you had no trouble reaching your greedy, money-grubbing hands back into my account to take out $150 for a modem I told you I would return as soon as I had someone to climb up and get it. Why are you having so much trouble putting MY money back on the credit card account on file— the one that you so easily helped yourself to??? ANY OTHER BUSINESS WOULD HAVE REFUNDED THE  $150 TO MY CREDIT CARD AS SOON AS I RETURNED THE PRODUCT.  

Xfinity puts the “Bah humbug” in Christmas.